Job Role:
A Field Services Technician is required to resolve complex end-user hardware and software issues.
Key Responsibilities:
* Investigate and troubleshoot technical problems that cannot be resolved by the Helpdesk.
* Develop and implement solutions to technical issues, documenting all procedures.
* Manage user accounts, passwords, and permissions within Active Directory, ensuring seamless integration with Group Policy.
* Provide expert assistance for all end-user hardware and software problems beyond Helpdesk capabilities.
Requirements:
* Minimum 4 years of experience in a Level-2 Helpdesk or equivalent role.
* Proven expertise in Active Directory management, including user account creation, password resets, and permissions management.
* Demonstrated ability to handle complex technical issues related to end-user hardware and software, exceeding Helpdesk limitations.
Benefits:
* Foster a collaborative environment by providing top-notch technical support to internal teams.
* Contribute to the development of innovative solutions to enhance operational efficiency.