Job Title: Vehicle Warranty Coordinator
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About the Role
We are seeking an experienced and detail-oriented Vehicle Warranty Coordinator to join our team. As a key member of our operations, you will play a crucial role in ensuring seamless warranty claims processing.
Key Responsibilities:
* Process and manage warranty claims in accordance with manufacturer guidelines and internal policies
* Collaborate with service advisors and technicians to gather and verify necessary documentation for claims submission
* Maintain organized and accurate records of all warranty documentation and communications
* Liaise with manufacturers and suppliers to resolve warranty-related issues
* Monitor warranty receivables, follow up on outstanding claims, and ensure prompt payment
* Stay updated on manufacturer warranty policies and procedures to ensure compliance and accuracy
* Provide excellent customer service for warranty-related inquiries and concerns
* Support general administrative functions within the business as required
Requirements:
To be successful in this role, you will require:
* Previous experience in warranty administration within an automotive dealership or similar environment is preferred
* Exceptional organizational skills and strong attention to detail
* Effective communication and interpersonal skills for working across teams and with external partners
* Proficiency in data entry and record-keeping systems
* Able to prioritize tasks and work independently to meet deadlines
* Knowledge of automotive industry warranty processes is advantageous
* A professional, customer-focused attitude with a commitment to service excellence
What We Offer:
We offer a dynamic and supportive work environment that fosters growth and development. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.