Our client has an exciting opportunity for aGerman-speaking Accounts Administratorto join their team on afull-time, permanentbasis. Our client is a world premier organization for vacation ownership with resorts at destinations around the globe. This position will be based at their office inCorkon a hybrid basis (2 days in office, 3 from home).
Key Responsibilities:
* Responsible for servicing & collection of past due loan and maintenance fee accounts as assigned.
* Execution of loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts.
* Provide regular updates on overdue loan and maintenance fee accounts.
* Communicate with owners by phone, email, fax and post requesting payment and discuss possible resolutions to bring their account back into good standing.
* Review specific account situations and support owners on all related issues, such as late fees, historical payments, past and future usage, methods of payments and payment plans.
* Co-ordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments.
* Liaise with bank and credit card companies to obtain authorization codes to manually override charges when required.
* Translate documentation when required.
* Build positive relationships with owners and associates.
Requirements:
* Fluency in German and English is required.
* Ability to follow instructions and work on own initiative to resolve customer issues.
* Excellent communication skills.
* Experience within a customer service based role.
* MS Office Experience.
For a confidential discussion and more information on the role, please contactMegan O’Doherty
megan.odoherty@collinsmcnicholas.ie
021-4911066
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