Retail Associate - Waterford City
At Three, our Retail Associates create exceptional customer experiences while contributing to a positive, supportive, and high-performing store environment.
We live our values every day: Be One Team, Be Kind, Be Customer Focused, Be Brave.
What You'll Do
Be Customer Focused
Deliver friendly and proactive service to every customer.
Understand customer needs and match them to the right products and services.
Take ownership of issues and follow them through to resolution.
Promote customer self-service through the My3 app using a "show, not do" approach.
Be Brave
Drive sales by actively presenting solutions that meet or exceed customer expectations.
Work towards personal and store targets with energy and a positive attitude.
Stay up to date on industry trends and competitor activity.
Look for opportunities to improve processes or ways of working and share your ideas.
Take on additional responsibilities where needed (e.g., cash management, mentoring, admin).
Be One Team
Support and motivate teammates to succeed collectively.
Share best practices and celebrate team wins.
Collaborate with wider teams such as Customer Care, Business, and Credit to solve customer queries efficiently.
Be Kind
Maintain high store standards through replenishment, clean displays, and attention to detail.
Follow Data Protection and RLP processes, ensuring all documentation is completed accurately.
Help create a welcoming, respectful environment for customers and colleagues.
Skills we're Looking For
Preferred but not essential; Experience in retail, sales, or customer service
A strong interest in technology and eagerness to learn.
Excellent communication skills, both in listening and presenting solutions.
Friendly, confident, and able to work well both from own initiative and with your team.
Self-motivated, patient, and resilient.
Good attention to detail and strong problem-solving or negotiation skills.
Flexibility to work evenings and weekends.
What we offer
Competitive salary and Commission/Reward structure - earn up to €35,000 including OTE
25 days annual leave each year
Smartphone with a generous employee plan
Benefits contribution paid monthly to use towards healthcare etc
Employer matching pension scheme of up to 5%
Life Assurance and Salary Protection Plan from day one
Access to learning and development tools
EEO Statement
At Three, we are committed to diversity and inclusion.
As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this.
We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves.
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email ******.
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