Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.Role: Tenant Relations OfficerLocation: Dublin (East) - Airton Road developmentReporting to: Housing ManagerTerms: Permanent full-time 39 hours per week (flexible across Monday-Friday)Salary: €45,995-€59,471 gross per annum (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)Role Purpose:The Tenant Relations Officer will deliver high-quality tenancy and housing management services to residents of a high-density, mixed-tenure development. The role ensures sustainable tenancies, strong resident engagement, and a safe, well-maintained living environment. Acting as a key on-site presence, the Tenant Relations Officer works closely with the Housing Manager, the Assets and Estates teams, tenancy sustainment staff, and other Respond departments to deliver excellent customer service and uphold the organisation's values in all aspects of housing provision.Key Responsibilities:Tenancy ManagementLead resident onboarding, welcome visits, and tenancy sign-upsConduct regular tenancy reviews and monitor compliance with agreementsAddress tenancy breaches, including arrears and anti-social behaviour, in line with policy and legislationCollaborate with tenancy sustainment and income management teams to promote tenancy stabilityLiaise with external agencies, including local authorities, Gardai, and support services where required.Resident Engagement and Customer ServiceAct as the primary on-site contact for resident queries, requests, and concernsMaintain a visible, approachable, and responsive presence across the schemeOrganise and participate in resident meetings, forums, and community eventsSupport residents in accessing relevant services, amenities, and programmesProactively gather resident feedback to inform service improvementsCommunity Presence and CohesionFoster a positive, inclusive and respectful community cultureMonitor and promote appropriate use of communal areas, ensuring cleanliness and safetyBuild and maintain trust-based relationships with residents, identifying and addressing issues earlyWork with the Community Development team to deliver initiatives that promote social cohesionRepairs, Maintenance and Asset Management LiaisonLog, track, and follow up on responsive repairs to ensure timely completionCarry out regular estate inspections to identify issues relating to cleanliness, lighting, safety, and general conditionWork in partnership with the Assets and Estates teams to plan and deliver cyclical maintenance, capital works, and estate improvementsLiaise with contractors, concierge, and cleaning teams to ensure high site standardsMonitor works carried out on-site to ensure compliance with specifications and quality standards.Safeguarding and Resident WelfareIdentify safeguarding concerns and act in accordance with safeguarding proceduresWork with support services to assist vulnerable residents and prevent tenancy breakdownMaintain accurate and confidential records for case management, risk assessments, and case reviewsEngage with internal welfare and support teams to provide a coordinated approach to resident needsCross-Department CollaborationWork closely with the Rent Support Officer to address arrears cases and agree payment plansLiaise with the Customer Services Centre to ensure efficient handling of resident requests and complaintsSupport the Estates and Assets teams in delivering grounds maintenance, cleaning and site safety measuresCollaborate with the Compliance team to meet health, safety and regulatory standards across the schemeShare information and coordinate with colleagues to ensure a joined-up, high-quality service for residentsAdministration and ReportingMaintain accurate and up-to-date records in housing management systemsContribute to performance reporting, audit trails, and compliance monitoringProvide timely and accurate data for internal dashboards and external reporting requirementsSupport service reviews by providing evidence, case studies, and feedback from residentsRequired Experience and Skills:Essential:Experience in tenancy management, housing support, or customer-focused public servicesStrong interpersonal and communication skills with a resident-first mindsetKnowledge of housing rights, responsibilities, and tenancy management best practiceAbility to handle sensitive issues with discretion, empathy and professionalismDesirable:Experience working in mixed-tenure or high-density housing environmentsFamiliarity with social and affordable housing models and the Approved Housing Body sectorExperience managing anti-social behaviour cases, rent arrears, and safeguarding concernsQualifications:Qualification in housing, social care, property management, or equivalent experienceTraining in conflict resolution, safeguarding, or trauma-informed practice (desirable)Key Competencies:Empathy and resident engagementProblem-solving and conflict resolutionProfessional communication skillsOrganisation and attention to detailCollaborative and values-driven approachAbility to work independently and as part of a teamClosing date for applications is Wednesday, 10th December 2025.