Workforce Management Professional
We are seeking a skilled Workforce Management Professional to join our team. As a key member of the workforce management team, you will be responsible for overseeing the overall management and direction of the workforce. Your primary goal will be to ensure client goals are met by analyzing work volume variances and providing direction to adjust scheduling/staffing levels accordingly.
Your responsibilities will include:
* Overseeing the workforce management process to ensure alignment with company goals and client expectations.
* Providing direction to the WFM team and monitoring their performance against key metrics.
* Developing and implementing WFM strategies, policies, and processes to drive efficiency and scalability.
* Ensuring consistent communication and alignment with internal departments and external stakeholders.
* Fostering a culture of collaboration, accountability, and excellence within the team.
You will also be responsible for managing escalations and collaborating with stakeholders to resolve complex challenges or operational issues. Your ability to communicate clearly and persuasively both verbally and in writing is essential for this role.
To be successful in this position, you must have:
* 4+ years of experience in workforce management.
* 1+ years of progressive experience in a leadership role, with proven success in managing WFM teams.
* Expert knowledge of workforce management theory and best practice.
* Strong analytical skills and experience in workflow analysis.
* Ability to work as part of the global WFM management.
You will also have the opportunity to develop your career and take on larger responsibilities in an exciting and growing environment. We offer advanced job opportunities, great office space, positive international working environment, and attractive benefits. Join us and apply now!
Benefits:
* Working as part of a dynamic and multicultural team.
* Flat hierarchies and a first-name workplace culture.
* Advanced job opportunities in our internationally growing company.
* Great office at the city center.
* Positive international working environment.
* Fun Floor with amenities.
* Athletic programs.
* Free drinks.
* Attractive employee referral bonus programs.
* Intriguing and diverse responsibilities.
Requirements:
* Bachelor's degree in Business, Management, or a related field (or equivalent experience).
* C1 oral and written English.
* Ability to relocate to Germany.
We are an equal opportunity employer committed to diversity and inclusion. We value different perspectives and experiences. Apply now and become part of our team!