Job Title: Medical Administrator
Hours: 35 hours per week)
Rate: €17.10 per hour (1st point of Clerical Officer pay scale)
Contract: Month-to-month contract
Start Date: Immediate
Working Pattern: Flexibility required, including occasional evening shifts and occasional Saturdays
Key Duties & Responsibilities:
* Manage new patient referrals from receipt through to appointment scheduling.
* Book new patient appointments in accordance with consultant availability and service guidelines.
* Act as a first point of contact for patient queries via phone and email, providing a professional and courteous service.
* Liaise closely with consultants, clinical teams, OPD secretaries, and other administrative staff to coordinate referrals and appointments.
* Monitor and manage referrals to ensure timely progression.
* Carry out cleardown processes in line with departmental procedures.
* Create, and manage new patient folders, ensuring all relevant documentation is included.
* Maintain accurate and orderly medical records in compliance with hospital policies and GDPR requirements.
* Perform general clerical and administrative duties including filing, data entry, scanning, photocopying, and housekeeping of records.
* Work collaboratively as part of a multidisciplinary administrative team.
* Participate in team meetings and contribute to service improvement initiatives.
* Demonstrate flexibility in working hours to meet service needs, including evenings and occasional Saturdays.
* Undertake any other duties appropriate to the role as assigned by line management.
Qualifications / Experience:
* Previous clerical or administrative experience in a healthcare or similar environment is desirable.
* Excellent organisational skills with strong attention to detail.
* Ability to manage multiple tasks, prioritise workload, and meet deadlines.
* Strong communication and interpersonal skills, with confidence dealing with patients and clinical staff.
* Competent in Microsoft Office and general computer systems.
Skills:
* customer service
* Admin
* excel
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