Our client is seeking an IT Support Analyst to provide hands-on technical support across hardware, software, and network environments.
This role is ideal for someone with solid desktop support experience, excellent customer service skills, and the ability to troubleshoot a wide range of technical issues.
You will work closely with internal teams to maintain operational stability and assist with ongoing IT initiatives.
Key Responsibilities Provide Level 1 & 2 support for Windows, O365, hardware, and mobile devices.
Troubleshoot incidents related to connectivity, applications, and user access.
Support onboarding and device configuration for new employees.
Maintain Active Directory accounts, password resets, and security groups.
Log incidents and requests via ITSM tools and ensure SLA compliance.
Assist with hardware installation, software updates, and patching.
Escalate complex issues to engineering teams as needed.
Contribute to documentation and support knowledge base updates.
Required Experience 23 years experience in IT support roles.
Strong knowledge of Windows OS, O365, and desktop hardware.
Experience troubleshooting networks and user access issues.
Familiarity with ticketing systems (ServiceNow, Freshservice, etc.).
Excellent communication skills and customer-first mindset.
Desirable Skills Basic PowerShell scripting.
Familiarity with MFA, VPN, or MDM solutions.
Education IT certification or relevant diploma.
Benefits & Package Daily rate contract with strong likelihood of extension.
Hybrid working model with onsite support as needed.
Opportunity to move into more senior roles.
How to Apply Please submit your up-to-date CV.