After Sales Coordinator - Housing Developer €50k
After Sales Coordinator - Housing Developer €50k
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Job Title: After Sales Coordinator – Housing Developer
Reports to: Head of Sales & Marketing
Location: Dublin 2
Background
We are a leading private housing developer in Ireland, with a strong presence across desirable Dublin locations in West, South & North. Our focus is on building high-quality homes and vibrant neighbourhoods for communities across the country.
Reporting to the Head of Sales & Marketing, the After Sales Coordinator will play a key role within the Sales team, based in Dublin. The position offers the opportunity to collaborate proactively with teams across the business to help deliver thriving residential communities.
This is an exciting opportunity for a highly motivated and ambitious individual with a passion for residential development and customer satisfaction.
Key Accountabilities
* Serve as the main point of contact with purchasers once the property is ready for snagging.
* Manage the snagging process from initial inspection to final sign-off.
* Work closely with Construction and Project Managers to ensure smooth delivery and resolution.
* Support purchasers with queries throughout the closing process.
* Provide homeowners with clear guidance and information prior to move-in.
* Manage any issues that arise during the Defects Liability Period.
* Triage reported issues and coordinate with contractors and relevant teams for resolution.
* Log issues into the defects management system and monitor progress through to resolution.
* Attend internal and external meetings, including with contractors and solicitors.
* Produce monthly reports on aftersales issues and resolutions.
Qualifications and Experience
* Minimum 2–3 years’ experience in a similar customer liaison or aftersales role within the property industry.
* Strong attention to detail with the ability to prioritise, multitask, and troubleshoot.
* Excellent organisational skills and time management.
* Self-motivated and capable of working independently or within a team.
* A collaborative and team-oriented mindset.
* Results-driven with a proactive approach.
Key Skills
* Excellent communication and interpersonal abilities, both written and verbal.
* Strong organisational skills and the ability to manage multiple tasks.
* Detail-oriented with a strong focus on customer service and satisfaction.
* Ability to build and maintain effective working relationships with internal and external stakeholders.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Project Management
* Industries
Construction and Real Estate
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