Warehouse and Trade Counter SupervisorLocation: Ballybane Industrial Estate, GalwayContract: Full time, Permanent - 40 hours a weekWorking Hours: 8am to 17:00 PM M/T/W/T/FSalary: €35,900 per yearRole OverviewThe Trade Counter & Warehouse Operative plays a key role in ensuring smooth warehouse, trade counter, and delivery operations. This role requires a proactive approach to operational efficiency, exceptional customer service, and strict adherence to health & safety standards.Key ResponsibilitiesOperational ManagementTake responsibility for overseeing daily warehouse and trade counter operations.Receive, inspect, and dispatch goods efficiently, ensuring stock accuracy.Organise and prioritise workloads to meet customer deadlines and productivity targets.Maintain a clean, safe, and well‑organised branch environment.Customer Service & Sales SupportProvide friendly, knowledgeable, and efficient service at the trade counter.Support sales processes, assist with customer queries, and provide product guidance.Build strong, lasting relationships with customers, suppliers, and colleagues.Contribute to achieving branch sales and revenue targets.Stock & Inventory ControlMonitor inventory levels to ensure stock availability meets customer demand.Assist in purchasing, returns management, and resolving supplier issues.Maintain accurate records of stock movements and discrepancies.Health & Safety & ComplianceEnsure compliance with company policies, procedures, and regulatory requirements.Promote and enforce health and safety standards, including manual handling and forklift operations.Driving & Delivery DutiesSafely deliver goods to customers in a timely manner.Plan and manage delivery routes efficiently to maximise operational productivity.Conduct daily vehicle checks and ensure vehicle maintenance standards are met.Administrative & Reporting DutiesAssist with documentation, invoicing queries, and updating inventory systems.Support reporting on branch performance, stock levels, and operational KPIs.RequirementsPrevious experience in a trade environment such as refrigeration, HVAC, plumbing, or hardware wholesale.Proven experience in a senior warehouse/trade counter role.Strong operational knowledge of warehouse procedures, stock control, and order fulfilment.Full, clean B Driving Licence required.Manual Handling & Counterbalance Forklift Licence advantageous but not needed (Training can be provided)Excellent leadership, communication, and organisational skills.Proficient IT skills with experience in inventory or ERP systems.Strong problem-solving and decision-making abilities.Good spoken and written English.DesirablePrevious experience in HVAC/Refrigeration wholesale or distribution sales.Familiarity with energy-efficient or sustainable HVAC/R solutions.Experience in branch-level performance management or sales support.
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