At The Johnstown Estate, we believe in delivering warm, authentic hospitality with exceptional service at every guest touchpoint. As one of Ireland's premier luxury destinations, we are passionate about creating memorable guest experiences while supporting and developing our team members to thrive in their careers.
We are currently seeking an experienced and professional Assistant Night Manager to join our Front Office team. This is an exciting opportunity for a motivated hospitality professional who enjoys leading overnight operations in a luxury hotel environment.
About The Role
As Assistant Night Manager, you will play a key role in ensuring the smooth, safe, and efficient operation of the hotel during overnight hours. You will lead the night team, deliver exceptional guest service, oversee financial and security procedures, and maintain the high standards expected at The Johnstown Estate.
This position requires a confident and proactive individual who can manage guest relations, resolve issues effectively, and ensure operational excellence throughout the night shift.
Key Responsibilities
Guest Service & Operations
Deliver exceptional guest experiences during late check-ins and early departures
Handle guest queries, requests, and complaints professionally and efficiently
Manage room allocations and oversee smooth overnight operations
Assist in maintaining the presentation and cleanliness of public areas
Review Banquet Event Orders (BEOs) and ensure event setups and signage are correct
Coordinate breakfast arrangements for early departing groups
Security & Safety
Conduct regular property checks and night rounds
Monitor hotel security and respond promptly to incidents or emergenciesLead emergency procedures when required and ensure compliance with hotel policies
Maintain a secure and safe environment for guests and staff
Financial & Administrative Duties
Complete nightly audit procedures and reconcile accounts accurately
Prepare reports and update daily revenue figures
Manage cash handling and financial transactions securely
Ensure all postings and checks are correctly processed within the PMS system
Team Leadership
Supervise the overnight front office and operational teams
Support and guide team members to maintain luxury service standards
Work closely with housekeeping, maintenance, security, and F&B departments to ensure seamless overnight operations
Ideal Candidate
Previous experience in hotel front office operations or night management
Strong customer service and communication skills
Excellent problem-solving abilities and attention to detail
Experience using hotel Property Management Systems (PMS)
Good understanding of night audit and hotel financial procedures
Knowledge of hotel security and emergency protocols
Flexibility to work overnight shifts, weekends, and public holidays
What We Offer
Opportunity to work within a luxury hospitality environment
Career progression and development opportunities
Ongoing training and support
A supportive and collaborative team culture
Complimentary parking and staff benefits
Location
The Johnstown Estate is located in Enfield, Co. Meath, in the heart of Ireland's Ancient East and just 35 minutes from Dublin City and Dublin Airport, with excellent transport links via bus and rail.
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