Job Overview:
We are seeking a highly skilled and experienced Hospitality Manager to lead our front-of-house operations. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining high standards of professionalism.
Key Responsibilities:
* Lead a team of hospitality professionals to achieve excellent customer satisfaction and exceed revenue targets.
* Cultivate strong relationships with guests and develop effective strategies to drive repeat business and loyalty.
* Develop and implement operational processes to improve efficiency, productivity, and quality of service.
* Maintain high standards of service and professionalism among hospitality staff.
* Work collaboratively with other departments to achieve business objectives and drive hotel performance.
Requirements:
* Minimum 2 years' experience in a hospitality management role within a 5-star hotel environment.
* Excellent Communication, Leadership, Customer Service, Organisation and Time Management Skills.
* Ability to work in a team environment and under pressure.
* Flexibility to work shifts, including evenings, weekends, and holidays.
What We Offer:
* Competitive salary range based on experience.
* Performance-based annual bonus
* Meals provided on duty.
* Free parking on site.
* More benefits to be discussed at interview stage.