Accounts Receivable Specialist
We are seeking an experienced Accounts Receivable Specialist to support our daily banking operations.
About the Role:
This key role involves ensuring that all incoming payments are accurately allocated and processed in a timely manner, playing a crucial part in maintaining the efficiency of our financial processes.
Key Responsibilities:
* Ensure that all direct debits are processed accurately and on time, including setting up new mandates, managing changes, and resolving any issues that may arise during the process.
* Liaise with customers and internal departments to address any discrepancies.
* Handle the processing of all lodgements to ensure that payments received are correctly recorded and allocated in a timely manner, managing cash, cheque, and electronic payments, and properly crediting customer accounts.
* Accurately allocate incoming payments to the correct customer accounts, ensuring there are no misallocations.
* Manage and monitor all online banking transactions, ensuring payments are processed securely and in compliance with company policies, including setting up and verifying electronic payments, and troubleshooting any issues that arise.
* Perform daily and monthly bank reconciliations to ensure all transactions are recorded accurately and that balances match between the company's internal records and bank statements, investigating and resolving any discrepancies in a timely manner.
* Process customer refund requests promptly, ensuring the correct procedures are followed and that refunds are accurately issued.
* Communicate with customers to inform them of the status of their refund requests.
* Monitor and process unpaid direct debits, working with customers and internal departments to resolve any issues, reprocessing payments where appropriate or setting up alternative payment arrangements.
* Provide support to the customer service team by addressing any banking-related queries from customers.
* Manage the banking team's mailbox, ensuring all incoming queries and requests are handled efficiently, prioritising emails, responding to routine queries, and escalating more complex issues as necessary.
* Oversee a variety of daily banking tasks such as monitoring bank accounts, ensuring funds are available for outgoing payments, and reviewing account activity for any irregularities.
* Take on additional tasks or projects as needed to support the banking team or other departments.
Ideal Candidate:
The ideal candidate will have at least 6 months of experience in banking, with strong knowledge of bank reconciliations.
They will need excellent attention to detail, the ability to manage multiple priorities, and work to strict deadlines.
Proficiency in Microsoft Excel, ERP systems, and strong analytical and problem-solving skills are essential.
About Us:
We are a leading provider of total energy solutions, meeting our customers' changing needs and delivering to the highest possible standard.
We value our people and encourage a collaborative workplace, where everyone feels included and heard.
Benefits:
* Competitive Salary
* Defined Pension Contribution
* Healthcare Allowance
* Staff discounts
* Hybrid work options (role dependant)
* Health and Wellbeing Supports
* Learning and Development Opportunities
Career Advancement:
Career advancement is important to us. All our roles are advertised internally, and we encourage internal progression right across the business.
We are an equal opportunity employer, committed to creating an inclusive environment for all employees.
We encourage diversity and promote a culture of inclusion, respect, and empathy.