Career Opportunity Overview
A challenging role exists for an experienced and skilled professional to support the growth of our Electric Vehicle business in Dublin, Ireland. As a key member of the service team, you will play a critical role in delivering exceptional customer experiences and driving business advancement.
About the Position
We pride ourselves on being a collaborative and dynamic team that values innovation, diversity, and inclusion. Our people are passionate about making a difference and shaping the future of e-mobility. If you're looking for a role that offers variety, challenge, and opportunities for growth, then this is the perfect fit for you!
Your Key Responsibilities and Expectations
As an E-Mobility Technical Support Specialist, you will be responsible for:
* Providing technical assistance to customers via phone, email, and remote access tools
* Troubleshooting complex technical issues related to hardware, software, and connectivity
* Collaborating with internal and external stakeholders to resolve technical issues
* Ensuring parts and logistics are managed to support service delivery
* Scheduling commissioning, maintenance, and diagnostic/repair/campaign work to ensure Service productivity
Required Skills and Qualifications
To be successful in this role, you will need:
* Qualifications in an electrical discipline
* Technical understanding of Electric Vehicle Charging Infrastructure, including AC and DC charging protocols, charging connectors, and communication protocols (e.g., OCPP)
* Background in Field Service (desirable)
* Proficiency in troubleshooting hardware, software, and networking issues
* Problem-solving mindset
* Ability to critically evaluate situations and present and implement solutions
* Proactive communication skills
* Self-motivated and able to thrive in a results-driven environment
Benefits Package
We offer a competitive remuneration package, private medical allowance, contributory pension scheme, employee share acquisition plan, open job market opportunities, mentorships, access to projects globally, employee assistance program, generous employee referral scheme, 24 days annual leave plus bank holidays, company car or cash for car allowance, and a generous bonus scheme.
About Us
We are a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions, we are actively enabling the future of e-mobility, not just predicting it.