Allied Fire Protection Ltdis a leading provider of Fire Protection equipment with a portfolio of public and private sector clients across Ireland. We specialise in the supply installation, maintenance and commissioning of fire alarm systems, and emergency lighting – delivered by our team of highly qualified and experienced engineers & installers.
A new and exciting opportunity is available in the Cork/West Cork area for a Field Service Engineer. We are looking for a ‘Can Do’ motivated individual who is keen to join our progressive & growing company.
We offer a highly competitive rewards package including…
* Competitive salary package
* Company vehicle
* Laptop
* Phone
* Training & Personal development
Person Spec…
* It is desirable that the candidate would have proven experience in the Fire Alarm Industry
* Experience in working with Electronic/Electrical Systems
* Excellent interpersonal skills, positive ‘Can Do’ attitude
* Comfortable in climbing ladders and carrying equipment
* Field service experience desirable
* English speaking
* Proficient in MS Office and/or other software programmes
* Familiarity with mobile tools & apps
* Full Clean Driving Licence
Role…
Servicing and Commissioning Fire Alarm protection equipment…
* Servicing and Commissioning equipment according to manufacturer's specifications.
* Testing system and analysing any failures.
* Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
* Advise management regarding customer satisfaction, product performance, and suggestions for product & service improvements.
Key Responsibilities…
* Provide excellent customer service and customer support during field visits or when On Call
* Build positive relationships with customers and represent Allied Fire in a professional &trusted manner ensuring company vehicle, uniform and paperwork promote professionalism
* Manage all on site service, maintenance and test tasks as required to relevant standards
* Diagnose errors or technical problems and determine solutions
* Carry out preventative maintenance & make recommendations based on age of systems & equipment
* Produce timely and detailed service reports
* Cooperate with technical & field teams and share information across the company
* Understand and anticipate customer requirements and make appropriate recommendations/briefings
* Provide feedback to management regarding customer request, satisfaction, product performance, and suggestions for product improvements.
* Follow all company’s Standard Operating Procedures and safe working practices
* Advise and report on change requests for documented processes
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