Overview
Join to apply for the Homecare Service Manager role at Communicare Healthcare.
The Role
We are seeking a proactive and energetic Homecare Service Manager to join our team. Based at our Limerick Office, this full-time position plays a key role in supporting the operational management and growth of our homecare services across our Homecare Division. You will help lead a team committed to high standards of client care and operational excellence. Reporting to the Homecare Service Manager, you\'ll act as a vital link between frontline teams, clients, families, and external stakeholders (including the HSE).
Key Responsibilities
* Assist the operational team in ensuring that the highest quality of care is delivered to our portfolio of clients.
* Monitor client satisfaction through visits, phone calls, staff/stakeholder feedback and surveys.
* Work towards business growth targets and ensure all KPI delivery.
* Management of your own diary to ensure effective time management.
* Client Relationship Manager for the geographical territory.
* Supervise and coordinate a team of Community Health Care Assistants and administrative staff.
* Work with the HR team to support the recruitment process for the Homecare Service.
* Support the Operations Team to address client and staffing matters and support communications of same.
* Present status reports to the management team as required.
* Ensure the delivery of all staff training and inductions.
* Ongoing management of relationships with clients, clinicians, and all other stakeholders in the region.
* Demonstrate leadership, empathy and flexibility to manage changing working environments.
The Person — Essential Requirements
We are looking for a dynamic, compassionate leader with a proven ability to drive excellence in care delivery. The ideal candidate will possess the following:
* A minimum of 2 years\' management experience, preferably within the homecare, healthcare, or community services sectors.
* Strong leadership and decision-making abilities with the confidence to manage complex care scenarios and diverse teams.
* Exceptional interpersonal and communication skills, with a natural ability to build trusting relationships with clients, families, staff, and external stakeholders.
* Demonstrated empathy, integrity, and emotional intelligence, especially in high-pressure or sensitive situations.
* Proven experience in team management, including recruitment, scheduling, supervision, and performance support in a fast-paced environment.
* Highly organised and self-motivated, with the ability to work independently and collaboratively.
* Flexible and adaptable, with a readiness to respond to emergencies and changing client or operational needs.
* Proficient in managing staff rosters, ensuring efficient scheduling and appropriate overage across all shifts.
* Willingness and ability to participate in on-call duties, as part of a shared rotational team structure.
* A full, clean driving licence and access to a vehicle is essential for travel between client sites and regional offices.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Hospitals and Health Care
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