Job Req Number: 105429
Time Type: Full Time
At DSV we're building the world's leading logistics and transport network. With this exciting growth comes opportunity — and we're looking for new talent to join us.
Role:
Key Account Operations Team Leader
Location:
East Park, Shannon
Hours:
Monday to Friday, 09:00–17:30
We are seeking an experienced Logistics Specialist to act as the Operations Lead for a growing Key Account within our Control Tower (CT) operation. Reporting to the Control Tower Manager, this role is critical in ensuring excellent customer service, end-to-end supply chain visibility, and proactive exception management across Air, Ocean, and Land transport. You will work closely with internal teams and external partners to exceed customer expectations while maintaining strong operational and financial control.
What will you be doing?
* Act as Operations Lead for a key strategic customer within the Control Tower environment.
* Support the Control Tower Manager in delivering operational excellence and service continuity.
* Ensure all activities are managed in line with agreed service levels, KPIs (Key Performance Indicators), SOPs (Standard Operating Procedures), and revenue and cost parameters.
* Provide full end-to-end supply chain visibility across suppliers, carriers, overseas offices, and vendors.
* Manage early warning alerts and exception handling to resolve issues before they impact the customer.
* Collaborate in real time with internal and external stakeholders to ensure accurate and timely information sharing.
* Maintain high standards of administrative accuracy across bookings, tracking, reporting, and billing.
* Support GP (Gross Profit) management and contribute to departmental, branch, and company objectives.
* Develop, manage, and refine KPIs aligned to customer and operational requirements.
* Deliver key projects on time and in line with agreed objectives.
About You
* Strong understanding of Air, Ocean, and Land transport networks and equipment capabilities.
* Solid knowledge of freight rates, peak operational periods, and capacity constraints.
* Experience working with logistics data management systems, booking platforms, and track & trace tools.
* Proven ability to manage multiple priorities and work to tight deadlines.
* Excellent analytical, problem-solving, and decision-making skills.
* Strong attention to detail with a curiosity to identify and implement best practices.
* Confident communicator with excellent verbal and written skills.
* Customer-focused with a strong commitment to service quality and continuous improvement.
* Comfortable working independently while collaborating across multifunctional teams.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
* Enhanced Annual Leave Entitlement from your start, which increases with length of service.
* Salary Sacrifice Cycle Scheme
* Employee counselling, for support with physical and mental wellbeing.
* Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay
At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and background checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit and follow us on LinkedIn and Facebook.