AIML Data Operations Annotation Analyst - Italian Swiss - 12 Month Contract
Cork, County Cork, Ireland | Machine Learning and AI
Description
Our team consists of talented individuals passionate about AIML, dedicated to ensuring Apple services excel. As part of the Data Operations team, you'll play a key role in enhancing user experience by annotating and evaluating data, including audio and visual content, from customers who opt into our grading program. Your language, cultural knowledge, and analytical skills will be vital in assessing responses against guidelines. Flexibility and prioritization skills are essential in our fast-paced, technology-driven environment. We focus on understanding customer interactions to improve our products. We will provide training to develop your expertise in customer experience support.
This role requires working Monday through Friday, with hours starting between 7am-9am and ending between 4pm-6pm local time. Scheduling and work flexibility are based on business needs. The position offers competitive pay, benefits, stock plan eligibility, time off, and employee discounts.
Minimum Qualifications
* Proficiency in Italian Swiss reading, writing, and comprehension to support the specific market
* Fluency in English reading, writing, and comprehension for collaboration with international teams
* Excellent active listening skills with an ability to understand verbal nuances
* Knowledge of the local region and cultural variations
* Integrity and a focus on customer privacy
Preferred Qualifications
* Attention to detail and critical thinking in language evaluation and dialects
* Strong organizational skills and meticulousness
* Ability to independently use systems and tools
* Experience in content review or similar environments; prior testing experience is a plus
* Flexibility and adaptability to changing workflows and responsibilities
* Team-oriented mindset with openness to feedback and shared expertise
* Ability to work independently, make timely decisions, and act appropriately
* Experience as an end user of Siri, similar assistants, or AI technologies
* Consistently meets or exceeds targets within tight deadlines
* Skills in identifying process improvements for efficiency
* Focus and high performance in handling large volumes of tasks
* Comfort working with sensitive or offensive content
* Ability to thrive in repetitive and ambiguous scenarios
* Bachelor’s degree or equivalent experience
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