Our Branch Banking vision is to be the best bank in every community. We are customer-focused and dynamic, driven by empowered people and an agile mind-set. Our teams execute brilliantly every day, consistently out-performing the market and generating value.
Key Accountabilities
* We are responsible for delivering an excellent customer experience and achieving agreed service standards.
* We work with customers to provide suitable banking options and have an innovative approach to our role.
* We take responsibility for our work and follow through on commitments.
What You Will Bring:
* Evidence of excellent customer relationship skills and ability to engage with customers.
* You must represent AIB with expertise and be passionate about delivering the best possible experience to our customers.
* You will work co-operatively with others across the organization to achieve shared objectives.
* You will fulfill customer requests, resolve problems, and respond to customers' questions through multiple channels.
Benefits
* We offer a hybrid working model that enables you to balance your time between working from home and our office.
* Some of our benefits include: Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year
Key Capabilities
* CUSTOMER FIRST: Building strong customer relationships and delivering customer centric solutions.
* COLLABORATES: Building partnerships and working collaboratively with others to meet shared objectives.
* ENSURES ACCOUNTABILITY: Holding self and others accountable to meet commitments.
* CUSTOMER SERVICE EXCELLENCE: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.
* SELF-AWARE: Reflects on activities and impact on others.