Job Title:
L2 Desktop Support Engineer
Location:
Waterford
Job Type:
Contract - 3 Months
Work Type:
Onsite, Monday to Friday
Role Type:
Technical Support
Overview of Role
Our client requires a L2 Desktop Support Engineer which will provide advanced technical support and troubleshooting for desktop environments, covering hardware, software, and network issues escalated from Level 1 support. This role involves both remote and onsite support to ensure optimal user computing system performance and service quality.
Role & Responsibilities:
* Provide advanced desktop support by diagnosing and resolving hardware, software, and network problems for end-users.
* Manage and resolve escalated tickets from Level 1 support.
* Install, configure, and maintain desktop systems, applications, and peripheral equipment.
* Conduct regular system maintenance and performance checks.
* Assist with software deployment, updates, and patch management.
* Collaborate with IT teams to maintain infrastructure stability and efficiency.
* Provide technical guidance and mentoring to junior support staff.
* Document and record all support activities and resolutions in the ticketing system.
* Communicate technical information effectively to users and stakeholders.
* Ensure adherence to security protocols in all support activities.
Skills, Qualifications & Experience
* Advanced troubleshooting and critical thinking skills.
* Effective communication and customer service abilities.
* Solid organisational skills to manage multiple tasks and priorities.
* Knowledge of desktop optimisation and security best practices.
* Proficiency with Windows and Mac operating systems.
* Understanding of networking fundamentals, Active Directory, and Office 365.
* Familiarity with SCCM, PowerShell, and ticketing systems.
Experience:
* Typically, 2-4 years in desktop support or similar IT support roles.
* Proven experience handling escalated technical issues.
* Experience working both independently and collaboratively within IT teams.
Education & Certifications:
* Relevant IT certifications.
* Qualifications validating technical knowledge in desktop support and troubleshooting.
Visa:
* Irish/EU Citizen or Stamp 4 Visa holder.
About Us
As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.