Overview
Join to apply for the Remote- Administrative Assistant (Newmarket, ON Canada) role at SCM Insurance Services.
ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.
This position is remote. We are looking for a strong Administrative Support candidate to join our team.
Why you should consider a career with ClaimsPro
* You will be trained to use industry-leading technology such as our iAdjust/Claimspace software.
* As part of SCM Insurance Services, you have the potential to grow your career in multiple areas.
* Your workload is balanced.
* Benefit options include education fee reimbursement and a flexible health and dental plan you can customize.
Want to learn more? Visit scm.ca or claimspro.ca.
Job Responsibilities
* Provide support to the adjusting team (Accident Benefits, Property or other areas) and the branch office.
* Deliver high level customer service to clients and the insured.
* Set up and preparation of new claims assignments to internal adjusters per KPI and client guidelines.
* Maintain professional telephone manners and excellent written and verbal communication.
* Problem-solve and work well independently and in a team.
* Demonstrate strong organizational skills and the ability to re-prioritize tasks and manage time effectively.
* Collaborate with team members and interact with all levels within the organization.
* Work well under pressure in a fast-paced and changing environment.
* Maintain applicable information and data entry within internal claims management software.
* Send appropriate client acknowledgements, confirmations and correspondence to clients, claimants, legal representatives and others on various claim files.
* Transcribe data from source documents using standard procedures with some judgment for review by the adjuster.
* Process client invoicing for claims and prepare files for closure.
* Provide reception relief, answer phones and forward calls professionally and efficiently.
* Other duties as assigned.
Qualifications & Experience
* A post-secondary diploma in Office Administration, or experience in a real estate or law office; equivalencies will be considered.
* Commitment to ongoing education and learning.
* Able to draw valid conclusions and communicate them effectively.
* Be eligible to qualify for an Adjuster’s license and willing to take courses to obtain the license in the future.
* Proficient with Microsoft Office (Outlook, Word, Excel, OneDrive).
* Previous experience in a dynamic team environment is preferred.
* Strong attention to detail and ability to manage changing priorities.
* Demonstrated initiative, follow-up skills, and ability to maintain confidentiality.
* Professionalism and strong work ethic; ability to contribute to a team.
* Advanced communication skills, including strong written and technical communication.
* Proactive, positive approach to customer service and timely responses to inquiries.
* Ability to handle conflict and difficult situations with strong interpersonal skills.
* Commitment to ongoing education and learning and positive team dynamics.
* All prospective employees must pass a background check.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies: SCM Insurance Services will not accept unsolicited resume submittals from third-party recruiters and requests agencies not to contact SCM employees or managers directly. SCM will not pay a fee for unsolicited resumes and will consider resumes submitted directly by candidates.
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Insurance
#J-18808-Ljbffr