We are looking for a service advisor to join our team in Bolands BMW Waterford. This role is customer facing role, commited to excellent customer experience.
Salary and Bonus -OTE €31k
Paid Certification and Training
Career Progression
Staff Wellbeing Program
Opportunity to join Company Pension
The successful candidate will ideally:
* To manage all service telephone and walk-in enquiries.
* Establish understanding and an agreement with the customer of the work to be carried out.
* Reviews vehicle and customer history to identify potential additional work requirements (such as recalls, or items noted at last service).
* Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on the vehicle ensuring customer's full understanding and authorisation.
* Ensure Vehicle Health Checks are carried out on each vehicle.
* Invoice off work completed.
* Complete warranty obligations in line
* Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealership procedures.
* Maintain relevant systems ensuring accuracy at all times.
* Completes any other appropriate activities as specifies by the Service Manager.
Please only apply if you are currently residing in the South East of Ireland with a work permit, this is an immediate start position.