Toast creates technology to help restaurants and local businesses succeed in a digital world. We build an all‑in‑one platform that aids business owners in operating, increasing sales, engaging customers, and keeping employees happy. As Toast expands beyond restaurants, our Retail team is redefining how we serve modern retail businesses—covering inventory, supplier management, purchase orders, and more.
***Retail Experience (RXP)***, a high‑impact group, focuses on tailoring Toast for retail. While adoption has grown, we consistently hear that the experience doesn’t yet fully meet the expectations of retail operators. RXP exists to close that gap. Our mission is to identify friction across the end‑to‑end retail journey—from onboarding to daily operations—and deliver cohesive, retail‑first improvements across Toast’s ecosystem. We collaborate across the Retail module and the broader platform to ensure customers feel supported from day one through long‑term success.
Responsibilities
Architect and build scalable, reliable backend systems that power retail‑first experiences across Toast’s platform.
Identify and address gaps in existing services, improving performance, data consistency, and system cohesion across the retail journey.
Collaborate closely with Product, Design, Frontend, and Platform teams to deliver seamless, end‑to‑end customer experiences.
Lead technical design discussions and influence architectural decisions that align with long‑term retail strategy.
Prototype and iterate quickly on new ideas, incorporating direct customer feedback and real‑world usage.
Mentor engineers and elevate engineering standards across the team, fostering a strong culture of ownership and technical excellence.
Drive improvements in observability, reliability, and operational maturity of backend systems.
Stay curious and continuously explore new technologies and patterns to improve system design and developer productivity.
Leverage cutting‑edge AI tools to enhance development workflow, improve velocity, and pioneer new approaches to building—contributing to a culture of innovation and productivity across the team.
Requirements
8–10+ years of experience building and operating production backend systems at scale.
Strong proficiency in Java, Kotlin, or similar object‑oriented languages.
Deep experience designing distributed systems, APIs, and data models.
Strong understanding of system design trade‑offs (scalability, consistency, latency, fault tolerance).
Experience building and evolving RESTful APIs and/or event‑driven architectures.
Proven ability to collaborate cross‑functionally and deliver end‑to‑end features.
Experience mentoring engineers and influencing technical direction beyond your immediate team.
Passion for clean, maintainable, and observable systems.
Comfortable operating in a fast‑moving, ambiguous environment with a startup mindset.
Benefits
We strive to provide competitive compensation and benefits programs that help attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and supports a healthy lifestyle with flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
We celebrate diversity, equity, and inclusion. Toast embraces a diverse workforce and incorporates these principles into our culture and design to create equitable opportunities for all.
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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