Senior Operations Manager Job Opportunity
This role entails overseeing a team of supervisors and front-line staff to achieve ambitious performance metrics, managing operational costs, controlling expenses, and implementing initiatives to boost revenue and enhance profitability.
Key Responsibilities:
1. Leadership Development: Lead, mentor, and develop the on-site team (supervisors, cashiers, customer assistants), fostering a culture of excellence and outstanding service.
2. Financial Management: Own the financial planning and execution for the venue, managing costs, ensuring budget compliance, and implementing strategies to drive revenue growth and maximize profitability.
3. Operational Excellence: Maintain the highest standards of operational efficiency, customer satisfaction, and regulatory adherence within the venue at all times.
4. Customer Experience: Serve as the ultimate brand ambassador, ensuring a welcoming, safe, and engaging environment for all customers and addressing any escalated issues.
5. Performance Enhancement: Manage team performance by setting clear goals, conducting regular reviews, and providing hands-on coaching and feedback to ensure targets are met.
6. Market Engagement: Drive local marketing initiatives and promotions to increase foot traffic and build a loyal customer base in the market.
7. Reporting and Analysis: Provide regular, concise reports on site performance, challenges, and opportunities to the Operations Manager.