Customer Operations Leader
We are seeking an experienced customer operations leader to drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships.
Responsibilities:
* Oversee SaaS & on-prem support operations for financial software
* Lead, mentor, and grow a skilled application support team
* Build and maintain strategic relationships with key customers
* Drive process improvements to enhance service quality and efficiency
* Collaborate with product, development, and account teams to exceed customer needs
* Manage escalations with urgency and professionalism
Requirements:
* 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
* Strong background in SaaS operations & application support (financial software a plus).
* Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
* Excellent communication, leadership, and customer relationship skills.