Graduate IT Deskside - Infrastructure Support - Excellent Career Opportunity
Key Responsibilities:
1. Supporting two small offices – one of the offices is a leadership head office which houses our most senior VIPs.
2. Provide second level support to end-users (Clients) for PC hardware and standard software related incidents.
3. Ensure professional execution & follow-up on IT service requests in accordance with the service level.
4. Participate in changes and projects that require a technical person on site, working with remote IT specialists/Project managers as one team.
5. Ensure smooth and secure functioning of existing IT infrastructure systems by performing operational and system management tasks under the supervision of the back-office.
6. Support the TSM in delivering end-users IT exploitation and training initiatives.
7. Maintain IT security & asset management procedures in accordance with Company guidelines.
8. Close follow-up on client escalations and VIP requests/incidents.
9. Assist/Support the TSM in local projects & business major events.
Job Requirements:
Experience:
1. At least 3 - 5 years of proven experience and responsibility in a similar IT environment, equipped with advanced technologies.
2. Experience of working with and supporting senior clients is essential.
3. Expertise level of knowledge in all computer functions and operating systems, including Apple devices.
4. Good back-office understanding: Servers, WLAN/LAN network, IP principles.
5. Familiarity with collaboration tools e.g., SharePoint, BlueJeans networks, Video conferencing systems.
Personality Outline:
1. Strong willingness to expand their IT expertise and IT Service Management skills.
2. Excellent interpersonal communication skills to communicate and manage expectations with company employees at all levels.
3. Ability to work effectively under pressure.
4. Flexibility and availability – ready to perform some activities outside normal business hours on an ad-hoc basis.
Skills:
* Deskside Support
* Infrastructure Support
* Cloud Support
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