Job Title: Night Shift Operations Manager
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We are seeking an experienced and skilled Night Shift Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our hotel during night shifts.
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Your primary responsibility will be to deliver exceptional customer service while maintaining the highest standards of quality and safety. You will work closely with our front office staff to ensure seamless guest check-in and check-out processes, as well as assist with nightly audits and other administrative tasks.
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In addition to your operational responsibilities, you will also play a key role in supporting the development of our night shift team members. This may include mentoring, training, and providing feedback to help them grow and develop in their roles.
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We are looking for someone who is proactive, organized, and able to work independently with minimal supervision. You should have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
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Key Responsibilities:
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* Ensure the smooth and efficient operation of the hotel during night shifts
* Deliver exceptional customer service
* Maintain the highest standards of quality and safety
* Support the development of night shift team members
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Requirements:
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* 2-3 years of experience in a similar role
* Excellent knowledge of the hotel industry
* Previous hospitality experience is essential
* Good computer skills and knowledge of Opera
* Excellent leadership and development skills
* Able to work on initiative and as part of a team
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Benefits:
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* Competitive salary
* Opportunities for career advancement
* Training and development programs
* Recognition and rewards for outstanding performance