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Role Profile
Role Title - Handling Operative PM Shift
Business Unit - DHL Global Forwarding
Location - Cedar Drive, Dublin Airport Logistics Park
Scope of Role - Handles cargo movement & performs loading and unloading of trucks/containers as per Instructions.
Reports to - National Handling Manager
Days & Hours of Work - Monday – Thursday 14.00–21.00 (37.5 hour week); Friday 14.00-02.00am
RCS Grade – O
Role Profiler – National Handling Manager
Key Activities
* Key Accountabilities
* Takes part in all cleaning functions daily and signs off check sheet.
* Ensures contracted suppliers comply with company quality procedures.
* Maintains pro-active communication/relationship with peers/superiors and especially informs superior immediately of discrepancies, problems or non-performance or non-observance.
* Label Import / Export freight as required.
* Load & Offload domestic and international vehicles, mark manifests and notify discrepancies and damages.
* Complete any warehouse related documentation is completed for operations.
* Ensures all warehouse related tasks are performed in the Road freight application (EVO) Air Freight (FSI).
* Action Operational irregularities / customer complaints and implement corrective actions.
* Ensures all physical barcode scanning is performed as require.
* Ensures good housekeeping, bins emptied daily.
* Co-ordinates loading and offloading of Ocean/Air Road Export/Import and Domestic vehicles from Monday to Friday, and completes final weekly inventories.
* Ordering, stock control, maintenance of warehouse supplies / equipment.
* Monitors day to day H&S in the warehouse and highlight areas of concern.
* Facilitates customer & quality audits.
* Controls DGF bonded warehouse.
* Work closely with Yardman to manage trailer capacity and lane control.
* Ensure all import/export manifests and trailer check sheets are printed off for each load.
* When trailers are loaded/offloaded make sure that both manifest sheets are marked with any discrepancies and signed by the person that offloaded the trailer.
* Ensure that all documents and manifests are forwarded to the designated site location as soon as possible.
* Ensures compliance with all health and safety guidelines and procedures and verifies that all team members and visitors entering the warehouse are equipped with full personal protective equipment (PPE).
* Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme.
* Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
Competencies
* Relationships with others
* Communicates in an open and honest manner.
* Treats others with respect, develops trust and values diversity.
* Demonstrates sensitivity to diversity, i.e., culture, gender, age, religion, race disability.
* Develops effective relationships with employees, peers, and managers.
* Confidence in dealing with all levels in the business over the telephone and also on a face-to-face basis.
* Ability to remain calm when dealing with difficult people.
* Good listening skills and ability to respond in a clear, respectful manner.
* Teamwork
* Commitment to fulfilling their role in a team.
* Supportive approach to other team members.
* Shares information, knowledge, ideas, and experiences freely with others.
* Commits to team decisions and contributes to building a team spirit.
* Works collaboratively with others to achieve team or business objectives.
* Establishes acceptable levels of quality and quantity of work; reviews, recognizes and supports achievement.
* Encourages and motivates team members and work colleagues.
* Customer Orientation
* Basis decisions on how his/her actions impact on customers and DHL.
* Builds and maintains effective relationships with customers, suppliers, and other departments.
* Focuses on the needs of customer and seeks to meet and exceed expectations.
* Quickly and practically solves problems, seeking advice where necessary.
* Appreciates what customers want and continuously strives to meet customer expectations.
* Problem Solving
* Identifies issues, problems, and opportunities.
* Deep dives to identify root causes of issues.
* Applies formal problem-solving techniques.
* Evaluates risk.
* Gathers information and analyzes cause and effect.
* Quickly and practically solves problems.
* Establishes effective work processes and measures.
* Documents and communicates awareness of the problem, solution and action taken.
* Commitment to Excel
* Achieves work targets and is willing to take on additional roles/responsibilities.
* Continuously reviews current processes.
* Seeks and is open to feedback from others.
* Always behaves in a manner consistent with DHL's values.
* Demonstrates a positive attitude to change.
* Flexible approach to work.
* Looks for opportunities in a changing situation.
* Provides detailed advice to others.
* Takes initiative to keep skills up to date.
* Procedural Skills
* Ability to organize own workload across a range of responsibilities & meet deadlines.
* Ability to select appropriate procedures.
* Ability to follow procedures.
* Ability to meet procedural deadlines.
* Ability to improve an existing procedure.
* Ability to create a procedure.
* Attention to Detail
* Ability to work with lots of data to high level of accuracy.
* Ability to apply high attention to detail to written (text) documents.
* Ability to follow through on procedures and ensure completion.
Skills / Qualifications
* Expected years of experience (minimum)-Minimum 2 years in a similar role.
* Expected Qualifications-Leaving Certificate, or equivalent, is a minimum requirement.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
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