Job Title: Administration Manager – Women's Health ClinicReports to:Operations ManagerLocation:Dublin CentreThe Administration Manager will oversee the front-of-house and administrative functions within a newly established Women's Health Clinic. This role ensures the delivery of a seamless, patient-focused service through leadership and management of call handling and booking systems, and coordination of daily clinic operations. The Administration Manager will work closely and reports to the Operations Manager to embed operational excellence, service standards and patient care pathways.Key ResponsibilitiesPatient & Clinic OperationsOversee day-to-day administration, reception and patient scheduling functionsEnsure efficient patient flow, appointment management and front desk operationsMonitor call volumes, response times and service standards across telephony systemsTroubleshoot operational issues and escalate appropriately to the Operations ManagerTeam Leadership & PerformanceLead and supervise the admin/reception team, including rostering and performance managementConduct training on service standards, communication, systems and patient care protocolsHold regular team meetings and one-to-ones to drive a high-performance cultureProcess & Service ImprovementAssist in developing and implementing SOPs and workflowsIdentify process inefficiencies and recommend improvementsSupport change initiatives and pilot new systems or proceduresSystems & TechnologyOversee usage of booking, CRM and telephony platformsGenerate reports on call metrics, patient throughput and administrative KPIsEnsure all records, documentation and patient data are managed accurately and confidentiallyCollaboration & Stakeholder ManagementLiaise with consultants, nurses, allied health professionals and external providersCoordinate with clinical teams to ensure smooth scheduling of procedures and appointmentsMaintain excellent communication and relationships across all departmentsExperience & Qualifications3+ years' experience in administrative supervision or team leadership (ideally in healthcare or call centre environment)Strong background in managing call systems, scheduling or patient/customer service processesProven ability to build, train and lead teamsHigh proficiency in technology, telephony, booking or CRM systemsDesirable:Experience in a clinical or hospital settingExposure to process improvement or service development initiativesKey CompetenciesExcellent organisational and multitasking skillsStrong communication and interpersonal abilitiesPatient-focused, empathetic and professionalProblem solver with a proactive approachCommitted to quality, accuracy and service delivery