Posted: 12 May
Offer description
About us:
CFM is a leading facilities management company, delivering integrated building services solutions to the public and private sectors.
The business has experienced rapid growth over the last five years and currently employs a 350-strong workforce with all necessary trades.
Your new opportunity:
This role operates in a fast-paced environment, responsible for planning and scheduling job orders to ensure efficiency, cost-effectiveness, and exceptional customer service.
This position requires teamwork and close liaison with various stakeholders, assisting daily in managing targets and workflows effectively.
* Be the initial point of contact for tenants regarding urgent, routine, and adaptation works.
* Schedule customer appointments and create events.
* Notify customers of planned worker arrival times.
* Assign jobs to relevant trade/departments within specified categories via computer communication, considering cost, customer service, and resource availability.
* Raise survey events for new COTs, adaptations, and response jobs.
* Monitor job progress to ensure scheduled works are completed and PDAs finished correctly.
* Liaise with the administration team, supervisor, and management to address queries and review ongoing work.
Key Tasks:
* Liaise daily with client district maintenance officers/administrators.
* Ensure completion dates are met, or extensions requested as needed.
* Deal with queries and resolve customer complaints.
* Maintain standards and processes to achieve KPI targets.
Additional Responsibilities:
* Support other planning areas as part of a cross-functional team environment.
* Review KPIs prior to monthly meetings and prepare necessary documents for potential challenges.
* Prioritize customer orders by due date to support the company in meeting target deadlines.
* Escalate issues promptly to management and assist in resolving problems in a timely manner.
Requirements:
* Essential: IT literacy, proficiency in Microsoft Office, previous experience in scheduling/logistics, and customer service/customer excellence.
* Preferred: Experience in a fast-paced construction industry with a focus on housing maintenance, degree/HND in a related discipline, excellent communication skills, strong planning/organization skills, ability to work independently and as part of a team, and good understanding of operating costs and productivity levels.
Competencies:
1. Excellent communication skills with the ability to manage client relationships.
2. Strong planning and organization skills.
3. Ability to work accurately under pressure and meet deadlines/targets.
4. Good understanding of operating costs and productivity levels.
5. Knowledge of construction and the skills of team members.
6. Good customer service/customer care skills.
7. The ability to deal with unexpected situations and good problem-solving skills.
8. Skills: Planning & Organising, Excellent customer service, Scheduling experience.
