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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job Summary
If you are enthusiastic about coaching and mentoring others, leading impactful training programs, and engaging audiences through presentations, this role could be for you!
We are excited to share that we are hiring for a newly created role within our Operations Team! We are currently on the lookout for a Team Trainer to join our Personal Lines team. In this newly created role, you will design, evaluate, and deliver comprehensive training programs for the Personal Lines department, ensuring new and existing teammates are equipped with the necessary knowledge and skills to perform effectively in their role. You will act as a catalyst for change and improvement in performance and quality standards across Personal Lines. The role focuses on role-based training, onboarding, systems training and on best practices for Personal Lines.
Key Responsibilities
Training & Development
* Design, deliver, and evaluate comprehensive training programs for the Personal Lines department.
* Lead and facilitate training initiatives across the Personal Lines team in all locations.
* Conduct classroom-based and systems (Applied Relay) training sessions on a continual basis and as required by the Team Leaders.
* Identify individual training gaps and establish personalised training goals.
Enhancing Teammate Performance
* Monitor performance against agreed quality assurance targets and ensure that training gaps are closed through one-to-one coaching sessions or group training.
* Enhance teammate competence and confidence in operating as a Personal Lines handler.
* Provide feedback to teammates and Team Leaders post-training.
Quality Assurance
* Enhance & improve the existing quality assurance program to include regular auditing of customer files, documentation and telephone calls, email, and in-person counter communications.
* Assess and determine Personal Lines quality & customer service standards and procedures to ensure compliance with all legal requirements, Central Bank codes and Brown & Brown Ireland business ethics.
Reporting & Analysis
* Create and oversee reporting and analysis on internal audit findings and individual teammate performance against quality assurance targets.
Desired Skills And Attributes
* 5 + years’ experience working in private client or personal lines broking OR relevant insurance experience.
* Expert Applied Relay user.
* Grandfathered, APA (Personal Lines) or CIP qualified.
* Previous experience in a team leader / quality assurance / training or coaching role.
* Experience in designing, creating, and delivering training to teams.
* Strong presentation skills, both written and verbal.
* Excellent communication skills.
* Passionate about training and further development of employees.
* Exhibits a high level of emotional intelligence, including patience, empathy, and calm under pressure.
* Clear and comprehensive understanding of the regulatory and legal environment.
What benefits do we offer?
* Market Competitive Salary
* Discounted Personal Insurances
* An active Sports & Social Club
* Pension & Associated Benefits
* Generous Parental Leave Policies
* Stock Purchase Scheme
* Insurance Exam Support Scheme including paid study leave
* Hybrid Working Opportunities
* Employee Assistance Programme
* Onsite parking
* A progressive and vibrant working environment!
What happens next?
We will review every application we receive. If we are interested in taking your application further, we will be in touch to find out more about you and what you are looking for. Should you have any additional queries on this role or an informal discussion, please contact Ella O’Brien on +353 21 453 6889 or email your CV to RecruitmentIreland@bbrown.com.
About Brown & Brown Ireland (formerly O’Leary Insurances)
Brown & Brown Ireland provide a comprehensive insurance broking service to clients, both in Ireland and abroad. We think of ourselves as a team, so we have teammates – not employees. Our aim is to attract people who are competitive, driven, and disciplined. Our unique company culture rewards initiative-takers and those committed daily to doing what is best for our customers. We are committed to fostering an inclusive culture, which comprises people from all backgrounds, bringing their unique experiences and perspectives into work each day. We currently employ more than two hundred teammates across 6 locations nationwide. Brown & Brown Ireland is part of Brown & Brown, Inc, a publicly traded company quoted on the New York Stock Exchange (NYSE:BRO).
Equal Opportunity Employer
Brown & Brown Ireland is an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our upmost to accommodate you.
Brown & Brown Insurance Brokers (Ireland) Ltd, trading as Brown & Brown is regulated by the Central Bank of Ireland.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Insurance
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