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Service support officer

Cork
Irish Wheelchair Association
Support officer
Posted: 11 December
Offer description

We would like to invite applications for the following 32 hour per week, permanent role:
Cork
IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.
The purpose of this role is to provide day to day support to the ROC Service Coordinator in the development, operation, and expansion of person-centered services in Cork, in line with the IWA standards for Community Centre Services.
The person will work with the Service Coordinator and staff to achieve service goals as well as actively deliver a range of capacity building/social and independent living skills programmes.
The person will also support and assist with fundraising activities.
Main Duties and Responsibilities
Support the implementation of the Association's standards for Community Centre Services as directed by the Service Coordinator.
Develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to service user requirements.
Identify and develop opportunities in partnership with service users enabling them to increase their social participation and lead full, active, and independent lives in their own communities.
Support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services.
Accompany and support service users on annual holidays, outings, social and day trips as required by the Service Coordinator and provide personal care for service users while in attendance at services.
Ensure that safeguarding children and adults from abuse or harm is a core aspect of your role and that IWA's Safeguarding Policies and Procedures are adhered to.
Maintain working rotas and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept in relation to projects, programmes and services provided, and identify new opportunities for service development.
Mentor and support IWA staff to ensure the services meet the standards of the Association.
Develop and support the volunteer programme within the service.
Actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the community centre service.
Focus on the inclusion of people with disability within their wider community and develop links within the community to support this.
Support and mentor all ROC staff in their day-to-day duties.
Avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community.
Perform such other duties as may be assigned from time to time by the Service Coordinator.
Person Specification
Training, Experience and Qualifications
Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential.
Some previous experience in the areas of training or facilitation is required.
Knowledge and Skills
The ability to make operational decisions and possess good problem-solving skills is essential.
Excellent computer and administration skills (Microsoft Office & Database Management) are essential.
An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalised group is desirable.
Experience of working with people with disabilities is desirable.
Leadership experience is desirable.
Experience of Quality systems and maintenance of same an advantage.
A full driving licence is a requirement.
Behaviours
The ability to work as part of a team and on own initiative.
Person-centred approach.
An ability to build strong relationships at all levels.
Strong customer service focus.
Be of good character.
Remuneration & Benefits
The current pay scale is subject to a 9.25% pay increase over the next 2 years ***** upto October ****), aligning with the recent WRC agreement aimed at enhancing pay adjustments within Section 39 organisations.
Salary between €26,****** and €40,****** (DOE).
Excellent working conditions.
Training & development opportunities.
25 days annual leave pro rata.
Employee Assistance Service.
The closing date for all applications is 19th December ****.
Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.
#J-*****-Ljbffr

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