Operational Excellence Specialist
We are seeking a highly skilled Operational Excellence Specialist to lead and coordinate operational execution across tax-related processes. As part of this role, you will be responsible for ensuring timely and accurate delivery.
Main Responsibilities:
* Develop and implement process improvements, focusing on automation and simplification of workflows to increase efficiency.
* Build and manage high-performing teams, fostering a culture of accountability and growth.
* Collaborate with clients to deliver exceptional service and ensure adherence to SLAs.
* Oversee service delivery from external vendors, including performance tracking and issue resolution.
* Contribute to the evolution of the Target Operating Model (TOM) and support strategic projects and transformation initiatives.
Requirements:
* Demonstrated expertise in operations or process management.
* Minimum 10 years experience in a related field.
* Strong leadership and people management skills.
* Excellent communication and stakeholder management abilities.
* Familiarity with tax operations or financial reporting is an asset.
About the Role
This position offers a unique opportunity to work in a dynamic environment where you will have the chance to make a significant impact on our business. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.