This range is provided by SRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Technical IT Manager – Infrastructure Solutions
Salary Level = €85-90K – No other benefits, apart from paid holidays & contributory pension.
International Outsourcing Services Multinational is seeking a specialist within its Technology Solutions / IT Operations Services Division, to be based primarily on-site in a demanding public-sector client site in Dublin, with some remote-working flexibility (min 3 days per week on-site required).
We are seeking a Technically strong Infrastructure Ops Manager / Architect – the role is challenging purely because you will be managing client expectations while utilising the technical services of a 3rd party IT Managed services provider to deliver the technical expertise to implement & support the technical deliverables.
In addition to client interfacing & strong stakeholder management skills, we are looking for a Technology Professional ideally with Level 3 knowledge of Wintel, VMware virtualised & hosted environments.
The key here is that we are seeking both sets of skills – a Technically in-depth knowledge & experience of Infrastructure coupled with strong stakeholder management & services management expertise.
The role will carry the following expectations:
Responsibilities:
* Technical management of the 3rd party technical infrastructure engineers & IT support specialists
* Ensuring incidents & requests assigned to Level 2 & Level 3 teams are resolved according to agreed client SLA’s
* Co-ordinate activities between Technical Teams & third-party vendors to resolve all incidents efficiently & speedily
* Manage the implementation of approved changes
* Responsible for maintaining the health of the managed service infrastructure
* Build collaborative relationships with technical delivery teams, external suppliers and your internal key client stakeholders
* Ownership of call response and resolution
* Work closely with IT Service Management & Lifecycle teams to provide support for all customer issues, major incidents, escalations and service improvement activities
Expertise / Experience that we are looking for:
* Proven experience in leading technical teams with current, hands-on expert knowledge of infrastructure technologies (Windows, VMware, virtualisation / Hosting, UNIX & on-prem cloud), ideally within a managed service provider organisation (or IT Department)
* Experienced in fostering excellent working relationships with Senior Execs / Directors/ Senior Management, as well as key Technology Specialists in Infrastructure & IT Technical Support.
* Proven track record of managing an infrastructure related ICT service
* Expertise in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization – Vmware), MS Exchange and content filtering technologies, enterprise level backup solutions (such as Commvault), monitoring (SolarWinds) and Citrix application delivery
* Experience of managing call response and resolution
* Technical team management, ITIL standards and procedures
* Change, release, problem, incident and capacity management experience
* Ability to persuade, influence, problem-solve & communicate across all levels of an organisation
Location: Dublin based site, office – so you must be able to attend in-office (3 days min/wk)
NO SPONSORSHIP provided, so You MUST hold EU/EEA or UK citizenship or hold existing full rights to work in Ireland.
Other terms:
IT Manager, Technical Support Manager, Infrastructure Manager, Infrastructure Operations Manager, Technical Solutions Manager, IT Solutions Manager, IT services manager, Technology Services Manager, IT MSP IT managed services provider, IT Services Manager, IT Operations Manager, Infrastructure Architect, IT Architect, Windows server, Unix server, VMware, WInTel, Virtualisation, IT virtualised environments, IT Hosting, Infrastructure Hosting, Infrastructure Hosted environment, Citrix solutions, Microsoft Exchange, Active Directory, M365. EMEA Infrastructure Operations Manager
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management, Information Technology, and Consulting
* Industries
Technology, Information and Media, Public Policy Offices, and IT Services and IT Consulting
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