Job Title: Service Coordinator
Role Overview:
The company seeks a skilled Service Coordinator to work in their service department. The successful candidate will be responsible for scheduling service and maintenance contracts with clients and company service engineers, as well as data entry into the service scheduler.
Key Responsibilities:
* Scheduling of service and maintenance contracts with clients and company service engineers
* Responsible for data entry into service scheduler
* Control of timely receipt of service engineers check sheet documentation
* Control of service contract check sheets internally and transfer of check sheets to clients
* Work with the stores department to ensure all service and calibration tools are made available for service engineers
* Maintain holiday tracker for service engineers to ensure resource availability
* Support management in the implementation of software
* Coordinate callouts from clients to the main office
* Maintain all service contract calibration schedules
* Report key performance indicators to contract manager
Requirements:
* Strong planning and organizing skills
* Excellent verbal and written communication skills
* Able to work with a service management setup, liaising with service engineers and coordinating scheduled work
Working Environment: This role involves frequent communication with customers and internal stakeholders, as well as working closely with the service engineering team.
About Us:
This position offers an exciting opportunity to join our service team and contribute to delivering exceptional customer experiences.