**Job Description:**
This role is pivotal to the smooth running of the Box Office. The Supervisor will ensure efficient ticket sales and refunds, while supporting key projects and supervising the Sales Team.
Responsibilities include:
* To provide front-line service and process ticket sales and refunds for personal and telephone callers in an efficient, courteous, and effective manner.
* To assist customers with general enquiries about facilities, events, and activities, ensuring familiarity with all current and future performances information.
* To support day-to-day Box Office functions including group/sports and social bookings, reporting, and issuing of Agency Tickets as requested.
* To unlock new sports and social/group bookings for key events across the programme.
* To oversee the status of reservations and convert them to confirmed bookings.
Key Skills and Qualifications:
This role requires strong communication, organisational, and problem-solving skills. A good understanding of ticketing systems and customer service principles is essential.
Benefits:
This role offers a unique opportunity to work in a fast-paced environment and develop skills in customer service, team management, and project coordination.
Others:
Due to the nature of the role, flexibility and willingness to work outside regular hours are required. Applicants must be available to work during peak periods.