Matrix Recruitment is seeking candidates for an Customer Service Representative role with our key manufacturing client, based in County Kildare.
Office-based, full-time role
Competitive salary DOE
Supportive team culture
Your new job
* Communicate proactively with customers on order progress, complaints, and resolutions
* Accurately process orders and maintain customer account information
* Collaborate with multiple departments to monitor production and shipping schedules
* Record and document all account-related activity to support seamless service delivery
* Enter and track complaints, ensuring issues are addressed efficiently
* Support and train new Customer Service Representatives to uphold service excellence
What we’re looking for
* Minimum 3 years’ customer service experience
* Strong order processing skills and attention to detail
* Proficiency in Microsoft Word, Excel and Outlook
* CRM experience an advantage
* Self-motivated, organised and results-driven
* Strong communication skills and a team player
Apply now or contact Katie at katies@matrixrecruitment.ie
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