Accommodation Assistant – Evening Support
We're looking for a friendly, reliable Accommodation Assistant to join our award-winning team and play a vital role in supporting our evening operations. Ranked No. 1 on TripAdvisor in Kilkenny for over 15 years and recently named No. 9 in Ireland, we're proud to deliver exceptional guest experiences and you'll be right at the heart of that.
This guest-facing role is ideal for someone who takes pride in creating a welcoming, comfortable, and safe environment for our visitors. You'll support our accommodation and wider hotel team by ensuring high standards of cleanliness, excellent communication, and prompt guest service across all public areas in the evening.
If you're passionate about hospitality and enjoy helping people, we'd love to hear from you.
Where We're Going
At Pembroke Kilkenny, we're known for delivering exceptional service across every part of the guest experience, whether it's in our stylish rooms, award-winning Statham's restaurant, or in our business centre and Medispa. Located in the heart of Kilkenny's vibrant city centre, our hotel blends contemporary design with warm hospitality, offering everything from relaxed dining to professional corporate facilities and rejuvenating wellness treatments.
Pembroke Kilkenny has been awarded "Great Place to Work" and "Best in Hospitality" for the past three years.
The Role
As an Accommodation Assistant, you'll ensure our guests enjoy a spotless, safe, and welcoming environment during the evening hours.
Your responsibilities will include:
* Maintaining cleanliness and presentation of all public areas in the hotel
* Providing prompt, friendly support to guest requests in rooms and shared spaces
* Supporting the accommodation and front office teams with evening operations
* Monitoring and reporting any maintenance or health & safety issues
* Assisting with laundry, stock, and housekeeping tasks as required
* Acting as an ambassador for Pembroke Kilkenny by delivering warm, professional service
Why Join Us?
* Join a talented team in an award-winning hospitality environment
* Work in a positive culture with a motivated and passionate team
* Grow your skills with structured training and development opportunities
* Onsite meals by award-winning chefs
* Discounts in Mint Medispa and the Pembroke
* Nationwide hotel discounts through Original Irish Hotels
* Bike to Work scheme
* Gym membership
* Employee assistance programme
Salary will be reflective of experience and what you bring to the role.
Previous experience in a similar role is an advantage, but not essential, we provide training and development to help you succeed. What matters most is your enthusiasm, flexibility, and commitment to excellent service.
Flexibility on evening working hours is a requirement, and Pembroke's commitment to wellbeing and work/life balance makes this an attractive position.
Job Type: Full-time
Pay: €13.50-€15.00 per hour
Expected hours: 32 – 39 per week
Benefits:
* Bike to work scheme
* Employee assistance program
* Gym membership
Work authorisation:
* Ireland (required)
Location:
* Kilkenny, CO. Kilkenny (preferred)
Work Location: In person