Role OverviewMaynooth University is committed to a strategy in which the primary University goals of excellent research and scholarship and outstanding education are interlinked and equally valued. The Maynooth University Student Helpdesk is part of the university’s commitment to provision of services to students, serving as a central contact point for student queries. The Helpdesk team collaborates with other units in the University to expand the range of queries that can be managed directly and on an end-to-end basis, using digital channels alongside multiple on-campus helpdesks, and is also involved with many student focused initiatives.ResponsibilitiesIn this front‑facing role, the successful candidate will manage student queries via telephone, email, live chat, and in person while executing the day‑to‑day administrative functions of the Student Helpdesk. The role requires supporting the Helpdesk team and wider Student Services team, contributing to the planning and delivery of initiatives and projects, and reporting to the Team Leader while working closely with the Senior Executive Assistant to understand workflow priorities.QualificationsApplicants should be passionate about working in a student‑facing role in a dynamic setting. The candidate must demonstrate confidentiality and discretion in all interactions with students, have experience completing concurrent tasks, and possess excellent attention to detail and accuracy. An understanding of and empathy for the mission, ethos, and overall approach of Student Services is required.BenefitsExecutive Assistant (2026): €32,530 – €48,930 p.a. (13 points). Appointments will be made in accordance with public sector pay provisions.Important NoteApplicants should note that it may not be possible to take significant amounts of annual leave at certain critical periods for this post.Equal Employment OpportunityMaynooth University is an equal opportunities employer.The position is subject to the Statutes of the University.
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