Social network you want to login/join with:
Community Operations Analyst - Spanish, Dublin
Client:
Cpl
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f455601fd19c
Job Views:
2
Posted:
27.04.2025
Expiry Date:
11.06.2025
Job Description:
Community Operations Analyst - Spanish
Location: Dublin
Contract type: Permanent
Working hours: Day (9am - 5:30pm) or Evening shift (6pm - 2am)
Language: Spanish
At Covalen, we're not just a business process outsourcing (BPO) provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. We offer tailored BPO solutions across various sectors, building enduring relationships in Financial Services, Technology, and Utilities, working with some of the largest and most innovative companies globally.
Responsibilities:
* Assist our client’s community and help resolve inquiries empathetically, accurately, and promptly.
* Remain knowledgeable about client’s products and community standards.
* Make balanced decisions and advocate effectively for our community.
* Display strong interpersonal, verbal, and written communication skills, with empathy.
* Investigate and resolve issues reported on the client’s platform, such as support requests and reports of abusive content.
* Respond to user inquiries with high quality, speed, empathy, and accuracy.
* Use market-specific knowledge to identify scalable solutions to improve community support.
* Gather and analyze relevant data to enhance user experience.
* Monitor and enforce client’s Terms of Use by reviewing reports of abuse.
* Identify workflow inefficiencies and suggest improvements.
* Recognize trends and escalate issues outside company policy to the global team.
* Operate resiliently in a fast-paced environment, managing stress effectively.
* Adapt positively to challenges, make decisions, and solve problems.
* Manage time effectively and prioritize tasks.
* Work collaboratively as part of a team and meet KPIs consistently.
Candidate Experience:
* Proficient in market language and English.
* Culturally aware of the market.
* Reliable, consistent, and hardworking.
* Passionate about ensuring a positive, safe user experience.
* Flexible to work in a fast-paced environment with multiple projects.
* Quick learner.
* Eligible to work full-time in Ireland.
Benefits and Perks:
* Access to Covalen’s Wellness Programs.
* Bike to work scheme.
Equal Opportunity Employer:
We champion diversity and equality, fostering an inclusive environment regardless of gender, marital status, family status, age, disability, sexual orientation, race, religion, or membership in the Travelling community.
For more information, contact us at: [contact email]. Your journey to joining Covalen starts here.
Apply now or reach out for more information.
#Covalen #BPOjobs #TrustAndSafety #CareerOpportunity #JoinOurTeam #ContentModeration #ContentModerator #IrishJobs #WorkInIreland #Spanish #CplCovalen #SpanishSpeakers
#J-18808-Ljbffr