Summary of Position
Reporting to the Customer Operations Manager, the role is responsible for the commercial management of key accounts. Responsible for planning account activity and executing to the highest standards, the role will also require the successful candidate to deal with internal and external stakeholders to ensure that we meet and surpass our agreed SLA's. The role pivots on usage of a comprehensive ERP software system, in addition to a CRM system (Salesforce) and a supporting project management tool. An ability to lead work through these systems and supporting processes is a fundamental requirement for the role.
Pay and Benefits
Annual Salary range €40-45k DOE
Pension Scheme
Staff Purchase Schemes: Tyres and Tools
Death In Service Benefit
Digital GP Service
Discounted Gym Membership
Employee Assistance Programme
Annual Leave Purchase Programme
Long Service Awards
Requirements
Bachelor's degree in business administration, Sales, or related field
Proven experience in key account management or sales
Excellent communication and negotiation skills
Strong problem‑solving abilities and strategic thinking
Ability to work effectively in a fast‑paced environment
Ability to meet multiple deadlines and work effectively under pressure.
Full clean driving license - Class B
Responsibilities
Coordination, planning and management of customer activity in line with KAM best demonstrated practice
Conduct regular meetings with customers
Optimizing and developing workflows.
Internal cross functional communication of relevant information keeping applicable stakeholders abreast of ongoing internal and external projects.
Actively promote the voice of the customer internally
Operate nimbly and flexibly to respond to customer requirements, including onsite visits.
Maintains excellent working knowledge of the industry - understands trends and anticipates future changes.
You will maintain and streamline the customer and vehicle journey through NVD's supply chain with support from all business units within NVD.
Dealing with customer queries in an efficient and professional manner.
Generating reports as required.
Reporting customer issues immediately to appropriate personnel and effective complaint handling
Developing a thorough understanding of Customer Operations and the customers policies and procedures
Helping to facilitate a Continuous Improvement and Customer Focused Environment
Other ad hoc duties as needed.
Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
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