Responsibilities
1. Communicates with customers on their shipping needs and ensures all collections, paperwork and details of shipments are completed accurately.
2. Engage in clear and effective communication (both verbal and written) with all service partners to ensure all collections/deliveries are completed on time.
3. Cutting export documents and Export Custom clearance, following up with pre-alerts and flight details to the customer and overseas offices.
4. Ensure compliance with revenue and customs regulations.
5. Ensure compliance with company procedures and industry/statutory legislation.
6. Deals effectively with overseas offices on sales leads, queries, and tracing shipments.
7. Ensure invoicing is completed and sent to finance to ensure all billing is completed in line with Finance instructions and processes.
8. Checks Supplier invoices / CASS queries
9. Meets or exceeds customer service standards for both internal and external customers.
Skills and Experience
10. 2 / 4 years' experience as an Air /Ocean Co-ordinator.
11. Experience in freight/logistics.
12. Excellent interpersonal, written and verbal communication and reporting skills.
13. Effective planning, organisational and monitoring skills.
Package
14. Strong salary and conditions