IT Support Specialist Role
This permanent position involves working within an MS365 environment to provide technical assistance to clients and collaborate with the Service Delivery team.
Duties and Responsibilities
* Resolve complex IT issues across servers, networks, desktops, and cloud platforms.
* Manage and maintain Windows Server, Microsoft 365, Azure, Intune, and virtualisation systems.
* Troubleshoot configuration, compliance, and connectivity problems.
* Support LAN/WAN, Wi-Fi, and firewall operations, escalating when necessary.
* Mentor junior engineers and assist with projects and critical incidents.
Key Skills and Qualifications
* A minimum of three years' experience in IT support, preferably in a managed services provider (MSP) or multi-client setup.
* Familiarity with Windows Server, Microsoft 365, Azure, Intune, networking, and backup systems.