Customer Service Advisor - Part Time
Customer Service Advisor - Part Time
Capita Ireland is recruiting a Customer Service Advisor to join our team on a full-time basis. This role is based at our office in Clonakilty, Cork.
You’ll join a small, friendly, and dedicated team to support our clients' customers with general enquiries, ensuring a positive impression and proactive service at all times.
The role involves working Monday to Friday, between 8 am to 4 pm, totaling 30 hours per week. The office is located at: West Cork Business and Technology Park, Co. Cork, P85 YH98.
Job title:
Customer Service Advisor - Part Time
Job Description:
What you’ll be doing:
* Handle a high volume of customer queries via telephone and complete administrative tasks.
* Respond positively to all queries, maintaining a professional and friendly image.
* Meet day-to-day service delivery targets by addressing all queries and requests promptly and professionally.
* Build sustainable relationships of trust with customers, team members, and clients through open communication.
* Use multiple systems to navigate customer accounts and accurately record all contact interactions.
What we’re looking for:
* Previous experience in a similar environment.
* Highly methodical with excellent attention to detail.
* Strong communication skills and rapport-building abilities.
* Excellent organizational skills.
* Ability to work according to strict customer service SLAs and KPIs.
* Confident and clear communicator.
* Proficient in PC skills, including Microsoft Office (especially Excel), and data entry.
* Proactive attitude with ambition to develop in the role.
What’s in it for you?
Join a dedicated team of customer service professionals who value their work and prioritize customer needs. Opportunities for skill development and career progression are available within Capita Ireland.
* Salary: €21,060 per annum
* 22 days annual leave
* Access to lifestyle savings and discounts via Wrkit
* Eyecare vouchers and glasses contribution
* Capita pension scheme
* Employee Assistance Programme
* Life Assurance
* Cycle to Work scheme
What to do next:
Click ‘Apply now’ to complete our short application and assessment process to tell us more about you.
We are an equal opportunity and Disability Confident employer, committed to an inclusive and accessible recruitment process. For alternative formats or support, contact reasonableadjustments@capita.com. For more information, visit the Capita Careers website.
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Location: Clonakilty, Ireland
Time Type: Full time
Contract Type: Permanent
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