Job Title: Business Consulting – Customer Transformation – Customer Technology, Senior Consultant
Location: Dublin
Available for Work Visa Sponsorship: NO
Business Area: Business Consulting - Customer Transformation
Contract Type: Full-Time – Permanent
The opportunity
This is your chance to join a team that's transforming how businesses connect with their customers.
At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery.
You'll work on exciting projects that shape customer experiences and drive sustainable growth.
Your key responsibilities
You'll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.
You'll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.
You'll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.
Skills and attributes for success
You're analytical, detail-oriented, and a strong communicator.
You're comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.
You thrive in agile environments and enjoy collaborating with diverse teams.
Your focus is always on delivering value and enhancing customer experience.
Ideally, You'll also have
Experience with Lean, Six Sigma, and agile methodologies.
Familiarity with Martech, CPQ, and emerging technologies.
Experience as a Product Owner or Scrum Master is a plus.
What we look for
We're looking for someone who's curious, adaptable, and purpose-driven.
You bring a collaborative mindset and a passion for innovation.
You're ready to make an impact and help shape the future of customer transformation.
What working at EY offers
We offer a competitive remuneration package.
Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
Plus, we offer:
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences.
Our range of benefits include:
Pension
Maternity & Paternity leave
Discounted health insurance
Bike to work Scheme
Web Doctor - Free unlimited online GP consultations for you and your family
Recognition Awards
The purchase of additional annual leave
Cash incentives for referrals
Hybrid Working
Free Gym membership
TECH MBA paid by EY
Travel Pass
Wellness rooms Available in some offices
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.
We believe that the highest-performing teams maximize the power of different perspectives and backgrounds.
These teams are both diverse and inclusive and are willing to invite and learn from other perspectives.
Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential.
You'll be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities' employer, we welcome applications from people of all backgrounds.
Reasonable accommodations are offered at every stage of our recruitment process.
Are you ready to shape your future with confidence?
Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers.
CVs / Profiles should not be shared directly with Hiring Managers.
Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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