Overview
The Hillgrove Hotel are looking for a highly motivated Food and Beverage Assistant to join our dynamic team, specifically focused on supporting meetings and events. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.
Responsibilities
* Provide efficient, prompt and courteous service
* Serve Conference & Banqueting guests their orders promptly and courteously
* Accurately records guest orders and serves food and beverage orders
* Check periodically with guests to see if they would like anything else
* Process guest checks accurately
* Deal with compliments and complaints reporting them to the manager/supervisor
* Ensure the working area and station is stocked with mise-en-place and kept clean and tidy at all times
* Ensure all items of service and consumable goods meet the required level of service
* Maintain a thorough working knowledge of the menu, wine and beer list, and content of menu items to advise guests on selection and promote additional sales
* Promote additional sales by up-selling in a professional and courteous manner
* Assist the M&E Manager in the running of the room service operation
* Confer with the M&E Manager concerning set-ups and reservations
* Have full knowledge of alcohol and liquor policies and regulations, and comply fully with them
Other duties
* Stay current with hotel activities by reviewing the communication log book each shift
* Assist the M&E Manager when requested
* Attend meetings and training as required by Management
* Accept a flexible work schedule necessary for uninterrupted service to hotel guests
* Maintain professionalism in own job function
Qualifications
* Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting
* Proven experience supporting meetings and events
* Excellent communication and interpersonal skills with the ability to build rapport with guests
* Strong teamwork and collaboration skills
* A positive and enthusiastic attitude with a dedication to exceeding guest expectations
* Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
* A flexible approach to scheduling, including evenings and weekends
* Basic knowledge of food and beverage service procedures is a plus
What we offer
* Competitive salary and benefits package
* Opportunity to learn from experienced chefs and gain valuable exposure to the hospitality industry
* Work in a dynamic and supportive team environment
* The chance to be part of a team creating exceptional guest experiences
* B&B discounts across the iNUA Collection group
We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success.
Additional information
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Management and Manufacturing
* Industries: Restaurants
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