Job Role
We are seeking a dedicated and skilled professional to join our team as a Service Advisor. As a key member of our staff, you will play a vital role in delivering exceptional customer service.
About the Position
The Service Advisor is responsible for providing top-notch customer service, building strong relationships with clients, and identifying opportunities to enhance processes and propose innovative solutions.
* Taking ownership of delivering an outstanding customer experience by meeting agreed service standards and working collaboratively with customers to identify the most suitable solutions.
* Embracing innovation in your role, consistently seeking opportunities to improve processes and propose creative solutions.
* Demonstrating strong teamwork by contributing effectively within a collaborative environment.
Required Skills and Qualifications
We are looking for someone who:
* Has excellent customer relationship skills, ability to engage with customers and represent us with expertise.
* Is passionate about delivering the best possible experience to our customers.
* Works co-operatively with others across the organization to achieve shared objectives.
* Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.
Benefits
We offer a dynamic and supportive work environment, with opportunities for career growth and development. Some of our benefits include:
* Market leading Pension Scheme
* Healthcare Scheme
* Variable Pay
* Employee Assistance Programme
* Family leave options
* Two volunteer days per year
Key Capabilities
The successful candidate will possess the following key capabilities:
* CUSTOMER FIRST: Building strong customer relationships and delivering customer centric solutions.
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
* Ensures Accountability: Holding self and others accountable to meet commitments.
* CUSTOMER SERVICE EXCELLENCE: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.
* Self-Aware: Reflects on activities and impact on others.