Job Summary
As a Lab Technician at CPL, you will play a key role in ensuring the quality and reliability of our medical devices. You will collaborate with cross-functional teams to investigate customer complaints, perform laboratory duties, and maintain compliance with regulatory requirements.
Responsibilities
* Collaborate effectively with teams across departments, suppliers, and regulatory agencies to build strong relationships.
* Coordinate complaint handling, analysis, and investigation activities for various Medtronic products.
* Perform non-routine analyses and test procedure development as part of root cause investigations.
* Lead cross-functional activities to determine root causes of customer complaints.
* Maintain knowledge of manufacturing processes and final products, including product usage terminology and common failure modes.
* Conduct laboratory support functions, including equipment maintenance, calibration, and alignment checks.
* Communicate key quality issues and escalate critical information to management and extended post-market quality teams.
* Participate in continuous improvement activities and support implementation of cell operating systems and cost-reduction initiatives.
* Ensure corrective actions meet reliability standards and documentation complies with regulations.
* Support new product launches by integrating CQXM quality requirements into the product development process.
Requirements
* Bachelor's degree (Level 8 NFQ) in a relevant technical discipline such as Engineering or Science.
* Desirable experience in the medical device or regulated industry.
* Prior experience in a laboratory environment is advantageous but not essential.
* Strong interpersonal, communication, and organizational skills.
* Practical knowledge of statistical analysis, problem-solving methods, and quality improvement tools.
* Proficiency in technical writing and documentation.
* Ability to multitask, take initiative, and manage time effectively.
* Demonstrated respect, collaboration, and ability to build and maintain positive working relationships.