Abtran is a leading provider in Customer Experience and Business Process Outsourcing Solutions.About AbtranAbtran designs and delivers best-in-class omni-channel customer experience solutions for our diverse clients across various industries. We are currently seeking a hands-on, collaborative Engineering Manager to join our Engineering Team. Reporting to the Director of Engineering, this role involves working across a broad range of solutions and technologies to support our client solutions. This is a key position in Abtran's transformation journey to become cloud-first.Role OverviewThe Engineering Manager is responsible for managing agile teams to design, develop, and deploy our technology solutions for client service operations. They provide leadership in developing, testing, deploying, and supporting scalable solutions. The role also involves people and performance management, including attracting, recruiting, developing, and retaining talented technical resources.What We Are Looking For3+ years of Engineering Team Management or Technical Lead experience with Software Development and QA Engineers5+ years of agile software development experience, including leading daily standups and retrospectivesProject management experience, managing dependencies, expectations, and stakeholder trustExperience managing external technology vendors and inter-team relationshipsStrong technical and collaboration skills, working closely with product managers, architects, end users, and clientsAnalytical skills for eliciting requirements, defining solutions, and capturing user storiesMaturity in decision-making, prioritization, and backlog managementPeople management experience, including conducting 1:1 meetingsResponsibilitiesAdvocate for cloud-first solutions and contribute to technology roadmapsOwn product features and work with cross-functional teams to deliver themProvide technical leadership, supporting problem resolution and decision-makingChampion agile development, removing blockers and ensuring quality deliveryLead Level 3 engineering responses to high-impact incidentsMentor and manage team performance to build high-performing, mature teamsSkillsExcellent technical abilities and communication skillsExperience eliciting requirements and designing solutionsAbility to scope, plan, and deliver in sprint cyclesOrganizational skills to optimize team activitiesAnalytical, problem-solving, and multi-tasking skillsExperience with Azure Cloud, Azure DevOps, .Net, API development, SQL Server, and cloud migrations is advantageousKnowledge of omni-channel Customer Experience and BPO solutions, including Genesys Cloud and Amazon ConnectExperience with Microsoft Dynamics 365 CRM is a plusIdeal CandidateAspiring to be a trusted senior leader and partnerPassionate about technology and service deliveryHands-on, detail-oriented, and efficient at switching contextsSelf-motivated, enthusiastic, and a team playerWhat We OfferJoining Abtran means becoming part of a supportive community. We invest in professional and personal development, offering various training programs and promoting internal career growth. Our benefits include wellbeing programs, health discounts, employee assistance, pension schemes, employee discounts, life cover, development programs, referral schemes, cycle-to-work schemes, tax saver options, and family leave benefits. We foster a vibrant community through events and initiatives, emphasizing work-life balance and a positive working environment.
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