· To host customer conference calls, emails, and meetings both off-site and on-site
· To manage the customer order books both in terms of the customer portal and the Ohshima ERP system
· To manage the information flow between the customer and the internal department through appropriate/relevant media formats
· To process identified reports including on-time delivery, forecasting and sales v forecast
· To report and monitor on key performance indicators for the Customer Service Department
· To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
· To participate in the ECN process including the liaising with customers on ECN's
· To help manage the "Hub" system that we have for our customers including the processing of paperwork, stocking, replenishment and distribution
· Identify improvement areas with the Customer Service function and work to implement same
· Work within the team environment to ensure day-to-day functions and customer care is maintained and upheld
· As part of this role there may be a requirement to travel nationally and internationally
· Any other relevant duties as deemed necessary by Dept. head
Requirements
· 3rd level degree in business or data-related or similar
· Minimum 2 years experience in similar role required
· Ability to multitask and juggle several responsibilities simultaneously
· Strong written and verbal communication skills
· High proficiency in Microsoft office (specifically excel)
· Good attention to detail and organizational skills
· Proficiency with common customer success and customer relationship management software, such as customer-specific portals & ERP systems
Salary
· €30,000 to €36,000
Working Hours
· Monday to Thursday: 8.30am-pm
· Friday: 8:30am-4pm
· Full-time office based